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We're here to help.

Our customers come first. Our world-class customer support team maximizes our clients' investments in our services and software by providing state-of-the-tools and services that ensure they succeed. Our Certified technicians ensure prompt, accurate resolution of all our customer service requests.

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Select the tab by service type to find additional support links.

Support links for data protection solutions: EVault online backup SaaS and Software solutions.


Quick Links Training
Purchase a License Training-Tracks
Shipping Products Chart Certifications
EVault Product Support Policy  
   
Resources
Customer Service Portal  
Knowledge Base (available through our Customer Service Portal)  

Americas Support:  1.877.901.DATA(3282)

  

EU Support:    +44 08452 585 566

 
email: support@i365.com  
Support resources for Media Recovery:
Contact Quick Links
North America
P: 1.800.475.0143
Warranties
UK
P: +44(0) 08452 585 560
France
P: +33 01 55 27 35 18
   

Support resources for E-Discovery:

Contact  
North America
1.408.625.6700

Email
ediscovery-support@i365.com		  
   
   

Frequently asked questions

Q: I require support for a Seagate or Maxtor hard drive purchased at retail, where do I go?
A: http://www.seagate.com/www/en-us/support/
Q: I need to order a license key for an EVault branded product, where do I go?
A: http://support.evault.com/order_licenses.asp
Q: My hard drive crashed and I need data recovery experts to recover my information on it, where do I go?
A: Direct to Data Recovery https://services.seagate.com/online_inquiry.aspx
Q: I am interested in trying a demo of the EVault solution, who do I contact?
A: email: concierge@i365.com
Q: I do not have a log-in to your Customer Service Portal, how can I get one?
A: email: support@i365.com
Q: I have forgotten my username and/or password on your Customer Service Portal, what can I do?
A: https://csp.evault.com/loginsso/forgotPassword.aspx
Q: How can I get off your mailing list?
A: support@i365.com
Q: What are your currently shipping products and supported platforms for EVault branded products?
A: http://support.evault.com/supportedplatforms/Shipping_Products_Chart.pdf
Q: What is your support policy for EVault branded solutions?
A: http://support.evault.com/supportedplatforms/EVaultProductSupportPolicy.pdf
Q: Is there a FAQ specific to Open File Manager issues?
A: http://ofm.evault.com/faq.asp
Q: Do you have a product Knowledge Base?
A: Yes, please log in through our Customer Service Portal for access, https://csp.evault.com/loginsso/
Q: What hours are your Support engineer’s available to assist with EVault product issues?
A: 8:00 am to 6:00 pm in all North American time zones
Q: Do you have emergency Support available after-hours?
A: Yes, we have emergency support for customers that require assistance with disaster recovery and when critical backups are not operating. Please call our after-hours line at 1-866-855-9555 or internationally at 1-925-287-4102"
>> Media Recovery frequently asked questions